Shipping policy

Shipping Policy

Processing Time: All orders for all detailing products are typically processed within 1-2 business days. Orders placed after 3 PM CAT will be processed the following business day.

  • Shipping Time:

    • Domestic orders within the [South Africa] typically take 2-5 business days to arrive, depending on your location.

 

  • Shipping Methods: We offer the following shipping options:

    • Standard Shipping – Delivery in 2-5 business days (within [domestic region]).
    • Expedited Shipping – Delivery in 1-2 business days (available for an additional fee).

 

  • Shipping Rates:

    • Shipping costs are calculated at checkout based on the size of your order and the shipping destination.
    • Free standard shipping is available on orders over [R1000], within South Africa.

 

  • Order Tracking: Once your order has shipped, you will receive an email with tracking information. You can track your order online or contact us for assistance.

  • Lost or Damaged Packages:

    • We take great care in packaging and shipping your products, but if your order is lost or damaged during transit, please contact us immediately at Rzautospabookings@gmail.com/ +27 62 604 4885. We will work with the courier to resolve the issue and ensure you receive a replacement or refund.

Returns & Exchanges

  • Products: If you're not completely satisfied with your purchase, we offer returns within 14 days of delivery for products that are unused and in their original packaging.

  • Please contact us at Rzautospabookings@gmail.com / +27 62 604 4885 to initiate a return or exchange.

  • Services: Due to the nature of our mobile services, cancellations and rescheduling are subject to the terms outlined above. Once services have been performed, they are non-refundable.


Contact Us

If you have any questions or concerns about your order, mobile services, or shipping, please don’t hesitate to reach out. We're here to help!

  • Email: rzautospabookings@gmail.com 
  • Phone: +27 62 604 4885
  • Business Hours: 9am - 5pm 

Thank you for choosing RZA Auto Spa!